Frequently Asked Questions

Answer

KamiBantu is a consumer help and education portal. Users can post their question online that are then answered by experts like verified insurance agents.

Answer

Step 1: Users fill out a form and ask public questions that anyone can see.

Step 2: Experts constantly review the questions and answer questions that they are knowledgeable of. The answers can be viewed publicly. 

Step 3: Do you need an urgent answer? Upgrade your question to a premium question by putting in a reward for the experts.

Optional Step 4: Have a follow up question or need to comment on an answer from an expert? Just reply back to the expert on the question page.

Answer

When you submit a question. We run several automatic checks to avoid spam, wrong email addresses. If you provide invalid information your question will be ignored. Also, when you do not accept our Terms & Condition and PDPA, we cannot show your question.

Answer

When you submit a question, you will receive an email with two important links. The first link will be unique to you and allows you to easily access your question and also add further information to your question. The second link that you will find in the email, allows you to upgrade your question. Currently, the reward is fixed and you can only provide a RM 10 reward.

Answer

If your question does not get an answer within 7 days or the answers that are provided by the experts is not good enough, you can ask for a full refund. Just write to us with a link to your question and we will process the full refund.

Answer

If you are an expert in a special field like insurance or law, write to us under support@kamibantu.org. We will review each candidate and provide qualified experts access to answer user questions.

Are you an insurance agent? Sign-up here. As a registered user, you have the opportunity to get notified about new entries about this question.